FAQ

Frequently Asked Questions (FAQ)
Welcome to Vlaze's FAQ section! We’ve compiled answers to common questions to provide you with quick and helpful information about our store, products, and services.

GENERAL QUESTIONS
Q: What is Vlaze?
A: Vlaze is an online store specializing in sneakers and boots. Our collection is designed to offer style, comfort, and durability, making it easy to find the perfect footwear for any occasion.

Q: What materials are your sneakers and boots made from?
A: Our products are crafted from high-quality materials, including premium leather, suede, breathable mesh, and durable rubber soles to ensure long-lasting performance and comfort.

Q: How can I contact Vlaze's customer support?
A: You can reach our customer support team by visiting the "Contact Us" section on our website or emailing us at support@Vlaze.shop. We’re happy to assist you!

ORDERING AND SHIPPING
Q: How do I place an order on Vlaze?
A: Simply browse our website, select your preferred sneakers or boots, and proceed to checkout. Follow the instructions to complete your purchase securely.

Q: When will my order be shipped?

  • Handling Time: Orders are processed and prepared for shipment within 1 to 3 business days (Monday to Friday).
  • Transit Time: Orders typically arrive within 6 to 9 business days (Monday to Friday).
  • Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed on the next business day.
  • Total Delivery Time: The total delivery time, including processing and shipping, is 7 to 12 business days (Monday to Friday).


Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.

Q: Can I track my order?
A: Yes! You can track your order through our "Track Your Order" page, which provides real-time updates on your shipment.

Q: What payment methods does Vlaze accept?
A: We accept the following payment methods:

Credit and Debit Cards

  • PayPal
  • Venmo

RETURNS AND EXCHANGES
Q: What is Vlaze's return policy?
A: We offer a hassle-free 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more details.

Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the "Contact Us" page or email us at support@Vlaze.shop.

OTHER QUESTIONS\
Q: Can I change my shipping address after placing an order?
A: Yes! If your order hasn’t been shipped yet, we can update your shipping address. Please contact our customer support team immediately after placing your order. Once your order is dispatched, we won’t be able to make any changes.

Q: Do you offer gift cards?
A: At the moment, we do not offer gift cards. However, we are exploring this option and may introduce them soon! Stay connected with us through our website and social media for the latest updates.

Contact Information

Business Name: Vlaze

Chat Support: 24/7

Business Hours: 9:00 AM to 5:00 PM (Monday To Friday)

Business Contact: +1 (240) 324-9145 

Email: support@Vlaze.shop

Business Address: 1722 3Road Street, #202 Sacramento 95814 California, United States